RETURNS

Domestic (US Only)

We accept returns of watches in new condition (unworn with all packaging) for up to 7 days from the delivery date. There is a $10.00 return fee for US customers, which covers the cost of the provided return label, refunds are credited to the original form of payment and exclude original shipping charges. We do not offer exchanges or gift cards at this time. Please allow 7-14 business days for return processing after the return package has arrived at our warehouse.

International Returns

We accept returns of watches in new condition (unworn with all packaging) for up to 7 days from the delivery date. There is a return fee for all international customers that varies based on location. This covers the cost of the provided return label and customs documents. Refunds are credited to the original form of payment and exclude original shipping charges.

We will accept returns of watches in new condition (not worn or links removed) for up to 14 days from the delivery date. We charge a return fee which covers return shipping, duties and processing fees. Return fees vary by country.

Refunds are credited to the original form of payment and exclude original shipping charges. We do not offer exchanges or gift cards at this time. Please allow 7-14 business days for return processing after the return package has arrived at our warehouse.

SHIPPING

Most orders are shipped within 24 hours, pending any credit card verification. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship on the weekend or holidays. We are unable to ship to P.O. boxes at this time.

Below are some estimated costs and delivery times for express and international shipments (varies by location):

WARRANTY & REPAIRS

Warranty

All REMNANT watches come with an one-year warranty. This warranty covers any manufacturer defects of the watch movement. This warranty does not cover damage caused by wear and tear. Any manufacturer defects covered by our warranty will be repaired at no cost or a replacement watch will be provided. For repairs that fall outside this warranty, additional costs may be incurred. To send your watch in for repair, please fill out the repair form online and send us a notification that your watch is on the way.

REMNANT watches are water-resistant, but not waterproof. This means they are humidity protected and can endure water splashes from washing your hands or being caught in the rain, but should not be submerged into water.

Setting the Time

  • Pull crown out to the 1st position.

  • Turn the crown to set your desired time.

  • Push the crown back in to the normal position.